Recently, we began to offer yearly fixed price support plans. Why is this a good thing for our clients and Oates?
· The client gets to have a “budgetable” line item for support of their ERP system. This allows for no surprises.
· The client does not have to go through bi-weekly invoices to make sure that each line item was legitimate and that the issue was resolved. On the flip side, Oates does not have to create the invoices.
· Since neither the client nor Oates is watching the clock, we are allowed to provide a deeper level of support. This in turn makes our clients happier.
We think this is the right way to do support. If you'd like to discuss your personalized plan, give us a call at 336-230-0200 or send email us at info@oatesco.com.
