What does it take to have the highest level of quality control in your business? For every mistake made on your manufacturing floor, for every piece of work that needs to be reworked and either gets reworked or doesn’t before it’s sent out, your business loses valuable time, materials, and customer satisfaction.
Managing your entire manufacturing, production, and distribution process can be a huge chore. Significant changes take time and training to implement and mistakes in your processes can take weeks to be discovered, dramatically decreasing your efficiency and increasing both your labor and management costs.
Total quality control (TQC) is the art and science of managing and administering every aspect of your production and distribution with the highest level of quality and productivity. TQC is a process that every employee can take part in, but tends to be very labor intensive via traditional means. Many TQC systems require hours of data collection and charting distribution chains and methods to facilitate discussions and training of management and other employees.
An enterprise resource planning (ERP) software system can significantly decrease the costs, labor, and time associated with total quality control. ERP software collects information about your systems, product, and customers for you, showing you where mistakes are, which products are causing problems, or who your biggest “problem customers” are. When you tackle these obstacles, you will decrease your rates of returns, increase the value of your products, and decrease customer service and retention costs.
A high-quality ERP system will give you tools to manage your product in real time and with accurate results. Higher product quality and value can increase your company's competitive advantage by decreasing your costs and, if possible, your prices.
Customer service is a problem for a company that does not have accurate and timely methods of management, communication, and the recording of interactions. Customer service representatives are often your front line of interaction with your customers but are sometimes left working without proper guidelines, training, or ways of communicating customer needs to management. Good software gives your employees the tools they need to communicate positively and build constructive relationships between customers and your business.
Department management is another powerful component of ERP software. Your various departments – human resources, customer service, manufacturing, distribution, sales, marketing, and more – are brought together with Sage ERP X3’s single database that shows information in real-time. With these features, the communication and collaboration between departments with increase, causing productivity to also increase.
Sage ERP X3 software offers many benefits for a business, including making total quality control less of a headache. Contact Oates & Company to learn more about getting an ERP system to improve your business.
